Last updated: September 2026
At ViewerFirst, we are committed to providing a reliable and smooth experience. Our support team is available to assist with any service-related questions or technical issues.
All Purchases Are Final
All purchases are non-refundable. Due to the digital nature of our services and immediate activation, we are unable to offer refunds once an order has been completed and the service has been activated.
By completing a purchase, you acknowledge and agree to this policy, subject to any rights you may have under applicable law.
If you experience an issue with your service, please contact our support team. We will provide troubleshooting assistance and make reasonable efforts to help resolve the issue and restore access whenever possible.
If a service-related issue cannot be resolved through standard troubleshooting, our team may provide a replacement service where appropriate.
Each request is reviewed individually, allowing us to determine the most appropriate solution based on the circumstances.
Customers are responsible for ensuring that their device, application, internet connection, and setup are compatible with the Service before purchasing.
Issues related to unsupported devices or applications, ISP restrictions, VPN configurations, internet connectivity, or customer-side settings may require troubleshooting and may not qualify for a replacement.
Renewal payments are non-refundable.
Reseller packages and credits are non-refundable once they have been activated, distributed, or assigned to sub-accounts.
We value our customers and are dedicated to providing responsive and helpful support. If you encounter a problem with your service, please contact our support team and we will do our best to assist you.
By completing a purchase with ViewerFirst, you acknowledge and agree to this Refund & Replacement Policy.
If you need service-related help or technical support, contact us by email at support@viewerfirst.com or via WhatsApp at +1 (929) 614-9852.
